1. PARTIES
Seller / Service Provider:
Dreamwork Travel Agency Limited Company
Address: Gaferli, İsali, Avcılar Mahallesi, Bilal Eroğlu Cd. No: 75 A, 50180 Nevşehir, Turkey
Phone: +90 543 206 65 20
Email: info@dreamworkballoons.com
Website: https://dreamworkballoons.com
Buyer / Customer:
The natural or legal person who books and purchases a tour or travel service through the website or mobile application of Dreamwork Travel.
The Buyer is responsible for providing accurate and complete personal information during the booking process.
2. SUBJECT OF THE AGREEMENT
This Agreement governs the sale and delivery of tourism and travel services (including but not limited to balloon flights, daily tours, private transfers, cultural activities, and guided excursions) offered by the Seller and purchased by the Buyer through electronic means.
All bookings, payments, and related transactions made via the Dreamwork Travel website or mobile application are subject to this Agreement.
3. DESCRIPTION AND PRICE OF SERVICES
Details such as the type, scope, duration, total price, currency, and payment method of each service are displayed on the relevant booking page prior to confirmation.
All prices are shown in TRY (Turkish Lira), EUR (Euro), or USD (US Dollar), and the currency selected during checkout determines the final payment amount.
Dreamwork Travel reserves the right to update tour descriptions and prices at any time before the booking is confirmed.
4. PAYMENT AND CONFIRMATION
Payment must be completed at the time of booking unless a written deferred payment arrangement has been approved.
Accepted payment methods include major credit/debit cards (Visa, Mastercard) and bank transfers to the company’s designated Turkish bank accounts.
Upon successful payment, the Buyer will receive an electronic Booking Confirmation and Tour Voucher by email within 24 hours.
Delivery of these documents constitutes the “service delivery” under this Agreement.
5. RIGHT OF WITHDRAWAL
Pursuant to Article 15(g) of the Distance Sales Regulation, the right of withdrawal does not apply to services related to accommodation, transportation, catering, or leisure activities that must be performed on a specific date or within a specific period.
However, Dreamwork Travel offers the following flexible cancellation policy in favor of the Buyer:
- Hot Air Balloon Tours: Full refund for cancellations made at least 24 hours before the scheduled start time.
- Other Tours: Full refund for cancellations made at least 24 hours before the tour start time.
- No-Shows or Late Arrivals: Non-refundable.
- Weather-Related Cancellations: Full refund or free rescheduling, at the Buyer’s choice.
Refunds for eligible cancellations are processed within 5–10 business days to the original payment method.
6. FAILURE TO DELIVER OR FORCE MAJEURE
If the Seller is unable to provide the booked service due to force majeure events such as adverse weather conditions, natural disasters, government restrictions, or safety-related aviation cancellations, the Buyer shall have the right to:
- Reschedule the tour for another available date,
- Exchange it for another tour of equal value, or
- Receive a full refund.
Dreamwork Travel shall not be liable for losses or damages caused by circumstances beyond its reasonable control.
7. BUYER’S RESPONSIBILITIES
The Buyer must review all service details, including pickup location and time, before the tour date.
The Buyer must comply with all safety instructions and guidelines provided by Dreamwork Travel’s staff, pilots, or guides.
The Buyer is responsible for ensuring their own health and fitness suitability for activities such as hot air ballooning, ATV rides, or hiking.
Dreamwork Travel is not liable for loss or damage to personal belongings or injuries resulting from the Buyer’s negligence or failure to follow instructions.
8. DATA PROTECTION AND PRIVACY
Dreamwork Travel Agency Limited Company processes all personal data in compliance with Turkish Personal Data Protection Law No. 6698 (KVKK) and GDPR (where applicable).
Personal information is collected only for booking, communication, legal compliance, and operational purposes.
For detailed information, please review our Privacy Policy.
9. GOVERNING LAW AND DISPUTE RESOLUTION
This Agreement is governed by the laws of the Republic of Turkey.
Any disputes arising from this Agreement shall be resolved by the Consumer Arbitration Committees and Consumer Courts in Nevşehir, Turkey, as per the monetary limits set by law.
Both parties acknowledge and accept the exclusive jurisdiction of these authorities.
10. EFFECTIVENESS AND ACCEPTANCE
By clicking the “Confirm Booking” or “Complete Reservation” button on the Dreamwork Travel website, the Buyer acknowledges that they have read, understood, and agreed to this Distance Sales Agreement in its entirety.
This Agreement is executed electronically and is legally binding under Law No. 5070 on Electronic Signatures.
Seller: Dreamwork Travel Agency Limited Company
Buyer: (Customer completing the booking)
Date of Agreement: [Booking Date]
Contract ID: [Automatically Generated]
